Shipping & Returns
Shipping
All orders are shipped from our workshop in Kolkata. Once an order is placed, you will receive a confirmation email, followed by a tracking link upon dispatch.
Dispatch: Every piece is made to order. Orders are dispatched within 4–5 working days. During sale periods, dispatch may extend to 7–8 working days. Delivery times below are counted from the date of dispatch.
India: Free shipping on all prepaid orders. Cash on delivery is available for a small fee based on order value, shown at checkout. Delivery takes 2–3 days after dispatch.
International: Shipping is charged by weight and shown at checkout. Delivery takes 7–10 days after dispatch.
Duties and customs charges, if applicable, are to be borne by the customer.
For large orders above 10 kg, please write to us at reachus@thohemp.com or WhatsApp +91-8100606012 for a shipping quote.
Order Cancellation
Orders can be cancelled within 24 hours of placing them by writing to reachus@thohemp.com. Refunds will be processed within 7–15 working days via the original mode of payment.
Returns & Exchanges
As a made-to-order brand, we do not accept returns.
We do offer size exchanges in case of a fit issue. Since detailed size charts are available on our website to guide your purchase, all shipping costs involved in exchanges (return and reshipment) are to be borne by the customer. This applies to both domestic and international orders.
We recommend referring to our size guide or contacting us before placing your order to ensure the best fit.
Damaged Products
In the rare case that your order arrives damaged, please contact us within 48 hours of delivery. We will offer a replacement or refund after verification. Products must be unused, with original tags and packaging intact.
Sale & Custom Orders
Items purchased during sale or at special pricing are not eligible for returns, exchanges, or alterations.
Customized orders cannot be cancelled or returned unless defective.
Customisation
For size or colour customisation, reach out to us at reachus@thohemp.com or call +91 8100606012.
