Shipping & Returns
Our orders are shipped from our workshop in 2A Golam Jilani Khan Road, Kolkata 700039. All payments are accepted via Stripe.
As soon you place an order, you will receive a confirmation email. Once the order is dispatched you will receive an email with a tracking number, which can be used to track your order on our shipping agents’ sites.
Orders are shipped within 10-12 working days of order placement. Orders placed during sale take 12-15 working days to ship from the date of order placement. International shipping time may vary based on your location.
Shipping within India
We offer free shipping over the bill value INR 3000. Once your order is shipped please allow us 2-3 days from date of dispatch for your goods to reach the destination.
We ship worldwide at a flat rate that is calculated based on weight of the order.
You will see the final shipping at the time of checkout after you provide the shipping address for your order. Please also note that the shipping charges are not inclusive of any custom or import duties that may be levied upon reaching the destination country. We cannot control these charges and are unable to estimate what they may be. Please do note The House of Hemp does not take responsibility if the packet gets held at customs or at any other point in the destination country.
If you wish to cancel your order, you may write to us within 24 hours of placing the order at email@example.com. The payment will be returned in the same mode as received within 7-15 days.
Return or Exchange
We hope you love everything that you order from us because we absolutely make every product with love and care. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Each piece is made to order and hence we do not accept return/exchange but we'll be happy to alter the same for you. Please note, we also do not accept returns if the size ordered by the customer is incorrect. To get a better understanding of your perfect size please refer to our size guide or reach us at +91-8100606012.
If upon receipt of your order, you find the product to be damaged in transit please drop us a line. We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging, in an unwashed and original condition.
Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of sending the return courier has to be borne by customer.
Please be careful while trying on items. Item should be returned in an unused condition as The House of Hemp holds the right to not accept returns in case product appears to be used or damaged. Refund amount will not include shipping charges.
Pieces bought in sale/ special pricing are non-refundable and non-returnable/exchangeable . In case of a fit issue we can alter the size for the same style. All orders placed during sale will be delivered in 15-20 working days. We do not accept any return, exchange or size alterations on discounted/sale orders.
For size or color customisation please reach us on firstname.lastname@example.org or call on +91-8100606012.
Please note that you will not be entitled to cancel or return an order for any customised item unless the product is faulty or not as discussed.